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FAQ
EXPERIENCE PINION
NEWS
0
PURCHASING ADVICE
8
Which bicycle manufacturers offer Pinion bicycles?
Where can I find a Pinion dealer near me?
Are there also E-Bikes / S-Pedelecs with Pinion transmission?
Can I retrofit my bike with a Pinion Transmission?
Are Pinion gears also available for gravel bikes / road bikes?
See all 8 articles
TESTING
2
Where can I test ride Pinion bikes close to me?
Can I make an appointment for a testride directly with Pinion?
PRODUCTS
GEARBOXES
9
What is the difference between Pinion gears and conventional bicycle gears?
Why are there different types of gears? Which is the best choice for me?
For which applications is a Pinion Gearbox recommended?
What is the efficiency of a Pinion transmission?
When do I need a chain tensioner when using a Pinion transmission?
See all 9 articles
ROTARY SHIFTER
2
Why is Pinion only available with a rotary shifter?
Are there alternative shifting systems to the rotary shifter?
HUBS
2
11. Can I use any rear hub in my Pinion bike?
H3 Hybrid Hubs
TECHNOLOGY
3
How exactly does a Pinion gearbox work?
How can I customize the ratio?
Can Pinion transmissions be used in combination with toothed belt drives?
SMART.SHIFT
10
What is Pinion Smart.Shift?
What are the advantages of the Pinion Smart.Shift system?
Can I retrofit Smart.Shift to my Pinion bike?
Why is the Pinion Smart.Shift only available in certain e-bikes?
Will Pinion also release electric shifting for MTBs or non-E-bikes?
See all 10 articles
SERVICE
GUARANTEE
12
How long does my Pinion gearbox guarantee last?
Why does the P-line guarantee differ from the C-line?
What damages are covered by the guarantee?
Who is my contact person in the event of a guarantee claim?
What do I have to do to get guarantee?
See all 12 articles
MAINTENANCE
7
What service intervals does Pinion recommend for its products?
Can I carry out minor service work on my Pinion gear myself?
Where can I find a Pinion Service Partner near me?
How much does a gearbox service cost?
What has to be observed when changing the oil on the gear unit?
See all 7 articles
RIDING WITH PINION
9
What spare parts, accessories and tools should I take with me on a trip?
Do I need special tools for Pinion gears?
How is service and spare parts supply regulated worldwide?
What should I do if I suffer a defect in the gearbox on a long tour?
Is there a directory/overview of the worldwide service bases?
See all 9 articles
TROUBLESHOOTING
5
The gearbox makes noises. Why is that?
While riding , the gears slip. Is the gearbox defective?
My gearbox is leaking oil. Can I continue?
There is a light oil film on my gearbox? Is that normal?
My H2R Hub isn't working correctly and/or is making strange noises
REPAIR
3
What should I do if my gearbox is defective?
How long does a transmission service at Pinion take in the house?
May I open my gearbox and carry out repairs myself?
owner´s manual
1
Manual Gearbox
B2B-PORTAL / LOGIN
6
How do I access the dealer / OEM portal?
What should I do if I do not receive e-mail confirmation of my registration from Pinion?
I am already registered as a dealer / OEM with Pinion, but my e-mail address is not accepted in the login page. What’s going on?
I have opened a ticket with Pinion Support, but I do not get an e-mail confirmation. Why?
I would like to register my Pinion gearbox. Why do I have to create an account?
See all 6 articles
SUSTAINABILITY
ENVIRONMENT
4
What contribution does Pinion make to the environment?
Is Pinion transmission oil biodegradable?
What happens to defective gearboxes?
Can Pinion gearboxes be recycled?
MADE IN GERMANY
1
What exactly does "Made in Germany" mean?